Here are the answers to the most frequently asked questions from our support staff. Click on any question to view its answer.

• Why should I trust Karsha?

Well, you shouldn't! In fact you shouldn't trust anybody. You should make decisions based on logic. Here is the logical procedure to trust us:

1. There is a tool called Whois, which you can use to see more information about a domain name. You can view the Whois information of our domain karsha.biz here: whois.com/whois/karsha.biz. There is a "Registration Date" record in that page which shows that we have registered our domain on November 25, 2009.
2. There is also a tool named "Internet Archive Wayback Machine" at web.archive.org. You can enter any web address and view its history. The first snapshot of our website is at December 8, 2009: web.archive.org/web/20091209032234/http://karsha.biz:80/.
3. Now we know for sure that Karsha Exchange is more than 8 years old. So, what?
4. Now, Google our name and our website address. Search our name in social networks like Facebook, Twitter, Reddit, etc. There's absolutely ZERO negative review of us. You know that if there was any bad review, we couldn't possibly delete it, right?
5. So, 8 years, without a single bad review... Isn't it enough?
6. With age comes wisdom. We have lots of experience in security, customer services, support, etc. We can assure you that it'd be easier to deal with us, than many other "new" websites.
7. Now, you can also visit our About page to get more information about us and our history.
8. You can also find Karsha on Bitcoin, Bitcoin Cash, and Monero official websites. You know that they do extensive reviews and investigations before adding a website to their list, right?

Afterall, most of our new customers start by exchanging low volumes with us. When they see the quality, speed, and security of our service, and they see how helping and caring our customer support is, they can't even tolerate the loosey services of some of our competitors. They come for the price, they stay for the quality.

Why don't you try our service yourself? Maybe with a small amount, if you're still unsure. You'd get addicted to it, we promise!

• What are the advantages of Karsha over other exchanges?
1. We exchange from/to a big list of cryptocurrencies and e-currencies;
2. We have the lowest minimum and highest maximum order size among exchanges. You can exchange as little or as big as you want;
3. We have the best exchange rates for most of the systems;
4. We have a unique automatic exchange Telegram bot. No other exchange has something even remotely comparable to that;
5. We provide the fastest, cheapest, and the most secure platform. Our system gets constantly monitored by a team of security experts;
6. Our smart exchange system consists of hidden servers. So, even if our website gets down because of any reason (e.g. a heavy DDoS attack), the exchange orders would get processed as nothing happened;
7. We have the most friendly, professional, and caring Customer Support;
8. Unlike most of the other exchanges, we don't ever keep our customers' money in our own wallets. All of our exchanges are wallet-to-wallet. You send us money, we send you back money. You own your money and control your money in your own wallet;
9. We care.
• What is Karsha Telegram bot?

Karsha automatic exchange Telegram bot is a new and unique service provided only by Karsha. No other exchange has something like that. It's a fast, easy, and secure way of exchanging cryptocurrencies and e-currencies and viewing open and completed exchanges information and statuses.

Everything that is possible in our website is also possible with our Telegram bot. Take a look: t.me/KarshaBizBot

• What is the exchange procedure?

Good question!

We did our best to make the exchange procedure as easy and as simple as possible. You don't need to register an account with us. You don't need any verification. You just select your exchange direction, your exchange amount, your destination account/wallet, and either your email address or your Telegram username, on the first page. Then you click on the "EXCHANGE" button.

Please keep in mind that if you want to register your Telegram username, you must first start our bot at t.me/KarshaBizBot. Please note that all of our services are also accessible in our Telegram bot.

After your order was registered, you'd see your order information page. Every order has its own status page which is only accessible by its unique link. You can bookmark the page or save the link for future references. You also get an email message or a Telegram message from our automatic exchange system with your order information.

At the bottom of that page, you'd see our wallet information. You should transfer your exchange amount to that account for your order to be processed. You can easily scan the QRCode or click on the "Transfer Now" button, or manually enter the transaction information into your wallet.

• For exchange orders from Payeer and AdvCash, you'd also see the "Transaction Number" input. For those orders, after transferring the exchange amount to our account, you must enter the serial number of the transaction in that box for your order to be processed.
• For exchange orders from Perfect Money, there'd be no account number. You just click on the "Transfer Now" button at the bottom of the order information page to be redirected to the Perfect Money payment page and transfer the exchange amount to our account.
• For exchange orders from cryptocurrencies, you just need to transfer the exchange amount to our wallet. Our system would automatically detect the transaction and it would process your order.

Every order has an "Expiration Time", which is usually 10 minutes. You'd have to transafer the exchange amount to our account before that timer expires. It doesn't matter when your transaction gets confirmed. If you only initiate the transaction before the timer expires, your order would be processed with the same exchange rate, even if the exchange rates got changed when your transaction got confirmed.

The order indormation page would get refreshed automatically whenever any new event occured in your order. You'd also receive an email or Telegram message for every new event.

That's it! See? It's easier than you thought!

• When my order gets completed?

Orders from e-currency systems like Perfect Money, Payeer, and AdvCash get processed instantly. But we need a few confirmations for orders from cryptocurrencies. The required confirmations is different for each system. For example for exchanges from Bitcoin, we'd need only one confirmation. The rule of thumb is that your order would be processed somewhere between 1 to 10 minutes. No more.

• Your website design is too old. How can I trust you?

First of all, we are not old, we are antique! Our website is still compatible with the design trends of 8 years ago! Now, those fancy one-page new websites with rectangular elements everywhere. We like everything round, and nicely shaped. Wink wink!

But the more important thing is that how you can trust a new website, but you can't trust an old one? That is odd.

Well, the only solution which crosses my mind is reading the answer to the first question. It shows you how old we are, and why it's always better to deal with an old company than a new one.

• How can I buy/sell Bitcoin with cash, bank transfer, or credit/debit cards?

We currently don't support buying and selling cryptocurrencies directly via Bank Transfer, Cash, or Credit/Debit Cards. But don't worry! We have an indirect option for you to safely buy/sell cryptocurrencies.

Beside various cryptocurrencies and tokens, we also support a few e-currency systems and payment gateways:

• AdvCash
• Payeer
• Perfect Money

To buy cryptocurrencies, you just need to click on one of these links, open a free account with them, deposit money to your account, and then come back here and order an exchange from your newly created e-currency account to Bitcoin or any other cryptocurrency or token of your choice.

To sell cryptocurrencies, just open an account with one of them which supports your desired withdrawal option, then order an exchange with us to your new e-currency account, then go to your account and register a withdrawal request.

Beside their various options of directly depositing and withdrawing money to/from your account, they also have a list of certified exchanges:

• List of the certified exchanges of AdvCash
• List of the certified exchanges of Perfect Money

You may refer to their list of certified exchanges and find a local exchange in your city or country, to find a deposit or withdrawal option which is more suitable to you.

Good luck!

If you have any other question, or if there is any ambiguity, please feel free to contact our Customer Support. We'd be happy to help you, answer your questions, and hear your valuable suggestions.